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Office of Child Care
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2019-02-13 13:40:32.341195
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National Center on Child Care Quality Improvement, A Service of the Office of Child Care 9300 Lee Highway, Fairfax, VA, 22031 | Phone: 877 -296-2250 | Email: OCCQualityCenter@icfi.com 1 CONTEMPORARY ISSUES IN LICENSING: Quality Assurance in Child Care Licensing Introduction An important element of a strong state licensing program is consistent interpretation of child care regulations and implementation of policies. A formal, organized quality assurance program helps ensure the consistent effectiveness of licensing activities and facilitates ongoing quality improvements in a S program. The integrity, consistency, and transparency of the licensing process are critical to maintaining the support of child care providers, parents and policymakers. Inconsistencies among staff can also be used to challenge enforcement actions. With the growth of quality rating and improvement systems (QRIS) and financial incentives tied to licensing compliance levels, providers must have confidence that the process is fair and equitable. While quality assurance has been discussed for a number of years in licensing, it has only recently gained attention as an important measure of the effectiveness of a program. The strategies being employed by States include: Detailed policies and use of data to increase consistency in enforcement actions; Peer or supervisory observation in the field; Soliciting feedback from providers; External evaluation of the licensing program; Interpretive guidelines; A formal inter-rater reliability process; and Initial and ongoing staff development and support. This report, one in a series of reports on contemporary issues in licensing, focuses on effective practices for quality assurance in child care licensing. The practices described by the States surveyed may be helpful to other state licensing agencies wishing to strengthen the consistency of their actions and the transparency of their processes. Content Page Introduction 1Background 2Methodology 2Description of Quality Assurance Programs 3Tools to Support Quality Assurance 6Qualifications and Training of Licensing Staff 8Summary 11References 11
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